Privacy Policy

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

In this policy, "we", "us" and "our" refer to Proserv.

In this section we have set out the general categories of personal data that we may process, the purposes for which we may process personal data, and the legal bases of the processing.

Usage data. We may process data about your use of our website and services, including your IP address, geographical location, browser type, referral source, length of visit, page views and navigation paths. The source of this data is our analytics tools. This data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Account data. We may process your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring security, maintaining back-ups and communicating with you. The legal basis for this processing is consent.

Enquiry data. We may process information contained in any enquiry you submit to us regarding our services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is consent.

Correspondence data. We may process information contained in or relating to any communication that you send to us. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may also process any of your personal data where necessary for compliance with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

Enquiry data will be retained for 2 years. All other personal data will be retained until you request its deletion.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Your principal rights under data protection law are: the right to access; the right to rectification; the right to restrict processing; the right to object to processing; the right to data portability; the right to complain to a supervisory authority; the right to withdraw consent; and the right to erasure.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data together with certain additional information.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. However, there are exclusions — including where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the ICO (https://ico.org.uk/make-a-complaint/). You can also contact us directly at info@proserv.ai.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie will expire at the end of the user session, when the web browser is closed.

Most browsers allow you to refuse to accept cookies and to delete cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

This website is owned and operated by Proserv Consulting Limited.

We are registered in England and Wales under registration number 09490374 and our registered office is at 207 Knutsford Road, Grappenhall, Warrington, Cheshire, WA4 2QL.

You can contact us by post at the address above, using our website contact form, or by email at the address published on our website.

Our data protection officer is contactable using any of the options above.